How do I contact Support?

To contact our Support team, follow these steps:

1. Press the gear icon in the upper-left corner of the game:

   

2. Then press the Support button:

   

   Note
   If you play on theislandhoppers.com, you can alternatively submit a request using the Support button under the game screen:

   

3. Select the category relevant to your question. 

   

4. You will see the article list. Select the subject you have a question about.

5. Make sure to check the information presented in the article, as you may find the solution there. If the information does not answer your question, press Submit a request.

   

6. Select a relevant question type and fill out the form. Make sure to enter the correct email address in the Email field. Our support specialists will send a reply to this address. In the end, press Send:

   

   Note
   Please select a relevant question category: it helps our specialists solve your problem faster. For example, you must choose Payment issues if you have not received purchased goods.

7. You will receive a confirmation letter with the number of your ticket: "Your ticket #XXXXXXX has been received!". Wait for a reply from our specialists.

If you cannot submit a ticket from within the game, do the following:

On a mobile device On PC or laptop

1. Press the three-line button in the upper-right corner of this page:
   
   
2. Then select Submit a request and fill out the form.
   
   

1. Click the Submit a request button in the upper-right corner of this page:
   
   
   
   
2. Fill out the form.