In this article, you can find out what you should do if you have video issues.
Videos don't load or freeze
If videos do not load or freeze, follow these steps:
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Make sure that your game account is linked to social media, and record your account ID. Then, uninstall the game, reboot your device, and reinstall the game. When you reinstall the game, your progress will load automatically. Otherwise, you can use this instruction to recover your account.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.
No videos to watch
- You can watch a maximum of 20 videos per day.
- If you have no videos to watch before reaching the limit, it means that there are no available videos at the moment. Please wait for new videos to appear.
Videos don't grant rewards
1. Make sure that you are connected to a reliable network and the signal of your device is stable.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
3. Make sure that your game account is linked to social media, and record your account ID. Then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Island Hoppers.
When you reinstall the game, your progress will load automatically. Otherwise, you can use this instruction to recover your account.