Sometimes, you can run into technical difficulties while playing Island Hoppers. This article provides basic steps that help solve most technical issues.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure you are not running too many apps at the same time. That may cause the device to become inoperative.
3. Make sure that you are connected to a reliable network and that the signal of your device is stable.
4. Make sure that your game account is linked to social media, and record your account ID. Then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Island Hoppers.
When you reinstall the game, your progress will load automatically. Otherwise, you can use this instruction to recover your account.
5. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
You can play with the same account on various devices: Android, iOS, PC, and Mac. Select the device you want to transfer your account to.
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Connect your original progress to the preferred social media or email. You can find the instructions here.
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On a new device, download the game and launch it.
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Press the game settings in the upper-left corner.
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Select Island Hoppers ID.
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Select the login method to which you have linked your original game progress.
- If you have connected your Google, Facebook, or Apple account, fill out the information about the account.
- If you have linked an email address, fill out the email and password.
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In the Profile menu, press the gear icon next to ID.
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You will see the list of game IDs connected to the chosen login method. Select your original ID. It likely has the highest level (LVL) among the others.
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Press Save. You will see the notification Progress XXXXX successfully selected in the upper-right corner of the screen.
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Close the window to go back to the game. Your progress will be loaded automatically.
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Connect your original progress to the preferred social media or email. You can find the instructions here.
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Go to the game site — theislandhoppers.com.
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Log in to the game.
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If you have linked a Google, Facebook, or Apple account to your progress, click the corresponding option on the Log in screen. Then fill out the information about the selected social media account.
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If you have connected an email address, fill out your email and password.
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Your progress will be loaded automatically.
If you have lost access to your account, contact our Support team and provide the following information:
1. Your original account ID (if possible). To find your game ID, follow these steps:
Open Settings by tapping the gear button.
Game ID is displayed at the bottom of the settings window.
Alternatively, you can find your game ID in the bottom-left corner of the loading screen:
2. The model of the device that you used to register your account.
3. The date when you registered your account.
4. The date and approximate time when you launched the game last time.
5. The country you log in to the game from.
6. Your account level.
7. If you have made any purchases, attach a screenshot of any receipt.
This issue occurs if you have connection problems.
- Make sure that you are connected to a reliable network and that the signal of your device is stable.
- Switch your Internet connection from Wi-Fi to mobile or vice versa.
- Install and enable a VPN. If this helps, contact your Internet service provider and inform them that there is a problem on the route to Island Hoppers game servers.
Island Hoppers is available in the following languages:
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Other languages may be added in future updates.
The game automatically updates language settings based on the language of your device. You can find the info on how to change the game language on your device here.