Technical difficulties FAQ — PC

Sometimes, you can run into technical difficulties while playing Island Hoppers. This article provides basic troubleshooting steps that help solve most technical issues.

Performance issues: game crashes, freezes, lags, or doesn't start

• Check if your computer meets the minimum requirements of the game:
  
  • CPU released in 2016 or newer;
  • GPU released in 2013 or newer;
  • 8 GB of RAM;
  • An up-to-date browser: Google Chrome, Microsoft Edge, or Opera;
  • Windows 8.1.
• Clear your browser cache. It will help your browser update all outdated or corrupted files:
  
  Google Chrome Microsoft Edge Opera

  1. Exit the game and leave the browser open.
  2. Press Ctrl + Shift + Delete.
  3. Set the Time range setting to All time.
  4. Put a checkmark in the Cached images and files option.
  5. Click the Clear data button.

  1. Exit the game and leave the browser open.
  2. Press Ctrl + Shift + Delete.
  3. Set the Time range setting to All time.
  4. Put a checkmark in the Cached images and files option.
  5. Click the Clear now button.

  1. Exit the game and leave the browser open.
  2. Click in the top-left corner of the screen. Then click Settings. You can also use the Alt + P hotkey.
  3. Select Clear browsing data.
  4. Set the Time range setting to All time.
  5. Put a checkmark in the Cached images and files option.
  6. Click the Clear data button.
• Check if hardware acceleration is enabled in your browser. It is important to keep this option enabled in order to give your browser permission to use your graphics card to process graphics in the game:
  
  Google Chrome Microsoft Edge Opera

  1. Click  in the top right corner of the screen. Then click Settings.
  2. Type "hardware acceleration" in the search bar at the top of the page.
  3. Toggle on the Use hardware acceleration when available option.
  
  4. Relaunch your browser to set the new parameters.

  1. Click in the top-right corner of the screen. Then click Settings.
  2. Type "hardware acceleration" in the search bar.
  3. Toggle on the Use hardware acceleration when available option.
  
  4. Relaunch the browser to set new parameters.

  1. Click in the top-left corner of the screen. Then click Settings. You can also use the Alt + P hotkey.
  2. Type "hardware acceleration" in the search bar.
  3. Toggle on the Use hardware acceleration when available option.
  
  4. Relaunch the browser to set new parameters. 
• Try to disable your AdBlock or other blocking plugins temporarily. Sometimes, even antivirus can block the game by mistake.
• Your operating system and browser should be up-to-date to ensure stable performance. Check if there are any updates to your current browser or try a different browser.
  

  Note

  Internet Explorer is no longer supported. If you are using this browser and experiencing technical issues, try switching to Microsoft Edge or Google Chrome.

• If none of the above helps, contact Support. Describe the issue you have encountered in detail. Our specialists will review your inquiry.

Internet connection issues

• If you use VPN services, try temporarily disabling all of them and check if your connection has improved.
• If you do not use VPN services, install and enable a VPN plugin and check if your connection has improved.
• Try contacting your Internet service provider. Send them a direct link to the game and ask if there are any restrictions from their side that can be eliminated.
• If none of the above helps, contact Support. Our specialists will review your inquiry.

Game settings

Fullscreen Sound

To enter fullscreen mode, click the button with four arrows in the upper-left corner.

To exit fullscreen mode, click the same button again or press Esc.

To turn game sounds off:

• Tap the gear button in the upper-left corner of the game screen.

  

• Toggle the Sound and Ambient switches off.

  

In addition, you can mute any tab in your browser by right-clicking the game tab and selecting the Mute tab option (in some browsers — Mute site).

To change the sound volume, adjust the volume level settings of your PC.

How to change the game language

To see if your language is available or change the game language, use this button in the upper-right corner of the game screen:

Other languages may be added in future updates.

I want to play on a mobile device

The browser version of the game was designed and optimized for PC. If you want to play on a mobile device, you can download Island Hoppers from the Google Play Store or App Store. You can find instructions on how to transfer your game progress to another device in this article.